Privacy Policy

1. Introduction

Harikrishna Enterprise ("we," "us," or "our") operates HK Reach, a WhatsApp Business API platform available at thehkservices.in. This Privacy Policy explains how we collect, use, and protect your information when you use our platform.

2. Information We Collect

• Account Information: Name, email address, company name, and contact details provided during registration.
• WhatsApp Integration Data: WhatsApp Business Account ID, phone number ID, and access tokens required for Meta API integration.
• Message Logs: Records of messages sent, delivered, and read via the platform, including recipient phone numbers, template names, and delivery statuses.
• Campaign Data: Campaign names, contact lists (CSV files), and media files uploaded by you.
• Usage Data: Platform interaction logs, API call records, and IP address information for security monitoring.

3. How We Use Your Information

• To provide and operate the HK Reach platform services.
• To process and deliver WhatsApp messages on your behalf via the Meta Cloud API.
• To send account-related notifications (subscription renewals, connection status).
• To maintain platform security and prevent unauthorized access.
• To improve our services based on usage patterns.

4. Data Sharing and Third Parties

We share limited data with the following third parties:

• Meta Platforms, Inc.: Message data is processed through the official WhatsApp Business Cloud API. Meta's own privacy policy applies to this processing.
• Email Service Providers: For sending transactional and notification emails.

We do not sell, rent, or share your personal data with any third party for marketing purposes.

5. Data Security

We implement industry-standard security measures including 256-bit encryption for data in transit, secure database storage, API key-based authentication, and regular security audits. However, no internet transmission is completely secure and we cannot guarantee absolute security.

6. Data Retention

Message logs and campaign data are retained for the duration of your active subscription plus 30 days after expiry. You can request data deletion at any time by contacting us.

7. Your Rights

You have the right to access, correct, or delete your personal data. To exercise these rights, contact us at support@thehkservices.in.

8. Data Deletion Request

As required by Meta's platform policies, you may request deletion of all your data associated with our platform at any time. Send your request to support@thehkservices.in with subject "Data Deletion Request".

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of the platform constitutes acceptance of the updated policy.

10. Contact Us

For privacy-related questions or requests, contact Harikrishna Enterprise at:
📧 support@thehkservices.in
🌐 thehkservices.in